Delete your Balsam account

You can delete your account yourself, from inside the app. If you can’t sign in, email us and we’ll do it for you.

In the app

Open Balsam and go to Settings.
Choose Delete account.
Confirm when you’re asked. This can’t be undone.

If you can’t sign in

Email support@sadeed.org from the email address on your account, with “Delete my account” in the subject line. Tell us the phone number or email you registered with. We will confirm your identity before deleting anything, then delete the account and reply to confirm it’s done.

Deletion requests

support@sadeed.org

We reply within two working days.

Send it from the address on your account if you can — it’s the quickest way for us to verify who you are.

What gets deleted

Your profile: name, photo, introduction, age, gender, topics, languages.
Your chat messages.
Your call history.
Your reviews and ratings.
Your login credentials and notification token.

This happens within 30 days of your request.

What we keep, and why

Transaction records — purchases and payouts, kept as long as tax and accounting rules require, in a form not linked to your profile.
Moderation records — where a report was made about serious conduct, so the same behaviour can’t simply start again on a new account.

Unused coins are lost when you delete your account. They aren’t refundable and can’t be moved to another account, so spend them first if you want to.

Changed your mind?

Deletion is permanent, and we can’t restore an account once it’s gone. If you only want a break, you can sign out and leave the account alone instead — or block anyone you don’t want to hear from. If you’re not sure which you want, email us before you delete.